Alpakka Shampoo

All orders are sent within 1-6 weekdays from the date of order, except during our holiday/ vacation time.

Handling and postage is 10 € in Finland (free >180 €), 30 € in Europe.

The subscriber has a 14-day exchange and return right. The right to exchange and return applies to unused and salable products in their original packaging.

The return of the order must be notified in advance using the return form or by email to posti@ruukinkehraamo.fi .

1. Why don't we have any colorful knit wear?

Ruukkin Kehräämö's Alpaca Royal fiber is undyed. Each color is the true color of the original wool producing animal. Altogether, there are 22 basic colors of alpacas. This guarantees a wide and stunningly beautiful color palette.

Non-dyeing is an advantage of fiber, yarn and, above all, the finished knit. Harsh chemical processes; bleaching, dyeing, post-treatments and washing wear down the fibers and break their surface structure. The properties of the natural, minimally processed alpaca fiber are transferred directly to the garment. That's why Ruukkin Kehräämö's knitwear is not dyed.

When the knit reaches the end of its life cycle, the fiber continues its life. Undyed, non-chemically treated alpaca fiber is 100% biodegradable. Knitwear can also be torn back into fibers and recycled for reuse.

2. Why do our products have a delivery fee?

We want you not to make a hasty purchase decision, but to be sure of your choice when ordering the product. In Finland, up to 50% of e-commerce orders are returned. Postage has been found to significantly reduce the number of returns.

On average, the largest emissions of clothes sold in an online store come from the product itself (~83%), but transportation produces 14% of the emissions. If the product is returned, the transport emissions are doubled.

So we want to act responsibly both towards our customers and the environment. When you buy less, carefully and with better quality, the environment and your wallet will thank you.

Piqued your interest? Read more about the effect of transport on the emissions of an online store product.

3. Why don't we have discount campaigns?

We do not support fast fashion and quick purchase decisions. FOMO (Fear of missing out) is a commonly used method in marketing to get a customer to buy products that they don't necessarily need.

By limiting the offer to a certain time, consumers are tempted to make rash purchase decisions. Instead, we want you to be satisfied with your purchases from us and to use our products for a long time. You can always count on us to have the product at the same price, whether you make your purchase on Black Friday or a normal Sunday morning.

3. How can we guarantee that the yarn coming from Peru is responsibly produced?

In the mountains of Peru, alpaca breeding is the main livelihood. Up to 85% of the native population's income comes from selling alpaca wool. By buying wool from certain farms, we can ensure that the owner of the farm receives reasonable compensation for his work. Alpacas play an important role in breaking the cycle of poverty.

Ruukkin Kehräämö only uses high-quality and ethically produced, RAS-marked (Responsible Alpaca Standard) alpaca wool. Breeders belonging to Peruvian indigenous peoples tend their small herds with respect for nature. The organization we support, Quechua Benefit , helps the indigenous population to take care of the well-being of both the alpacas and their families.

For each batch of yarn that arrives at Ruukki Kehräämö, the fibers are collected separately from local small farms. Every fiber can be traced back to the premises and even to the animal. Growers get double the price for Alpaca Royal fiber compared to coarser fibers.

4. How can we guarantee that neither the angora rabbits nor the alpacas suffer during the wool picking?

Alpaca and angora rabbit are wool producing animals. They have been bred to produce wool, like merino sheep. Not shearing a wool-producing animal is harmful to the animal, because the wool does not stop growing at a certain length, but long and tangled wool makes it difficult for the animal to move and worsens hygiene.

We buy wool from angora rabbits only from domestic farms, where the spinning takes place under the conditions of the animals and stress-free. You can watch our partner Villiniity's coiling video and get to know angora rabbits in our blog post .

The Alpaca wool we use for our yarns comes mainly from domestic farms. We buy the black alpaca fiber from the Dutch Tienda Molino alpaca farm .

Alpaca wool must be collected with professional skill and as stress-free as possible for the alpaca and as gently as possible. Australian professional Chris Williams arrives in Finland in the spring and rolls the alpacas quickly and painlessly.